Here you’ll find answers to some of the our most frequently asked questions. If you don’t find the answer to a question that you have, please feel free to contact us.
Appointments are preferred. Walk-ins are welcome.
To be safe one week in advance for small events. One month for larger events. All rentals are based on availability.
No, we do not have a minimum on rentals orders. However, we have a minimum on delivery rental order of $200 otherwise you are welcome to pick up the rentals from the store with the proper vehicle.
This depends on your guest count and available space to anchor our tents. The layout of your rentals will affect how your tent footage is utilized. See our Space Planner to choose your layout – Seated Dining, Ceremony or Cocktail. If you know more details about our event be sure to click on Additional Rentals such as DJ booths, lounge furniture, buffet tables as these will require more space.
The side height ranges from 8’ to 10’
The center height ranges from 10’ to 18’
This is a traditional tent structure with no center pole obstructions, allowing for optimum interior space. It is popular for its affordability and convenience. The traditional frame tents can be secured with tent stakes, anchors, or weights. It is a popular solution for intimate events like Cook-offs, Weddings, Parties, Sporting Events, Company Parties, and Social gatherings.
The pole tent top is supported by poles located under the center of the top and then tensioned over the side and corner poles. This improves the exterior and interior aesthetics of the tent. Pole tents can only be staked into the grass. It is commonly used for Weddings, Parties, Sporting Events, Company parties, Social gatherings.
The marquee tent is also known as the high peak tent. It is demanded for its aesthetics without compromising functionality. It has the exterior beauty of the Pole tent with the space functions of a frame tent. The Marquee tent can be anchored with stakes or water barrels.
No! Setup/Breakdown is included in the price of the tent. Plus Stakes used to anchor the tents come at NO ADDITIONAL COST.
Side walls are not included in the price of the tent. We have Cathedral window, Solid and Clear side walls. Side walls are a fantastic addition to your tent order. It provides an enclosed space to decorate and they protect your guests from adverse weather conditions.
Yes! We can set on concrete, asphalt, grass.
We use water barrels or concrete weights.
We can anchor with both water barrels and stakes. For stakes, we drill a hole to fit the stakes and after your event, we fill up the holes.
We can anchor with water barrels and stakes. Before we use stakes, we require that you do a DIGS test to ensure there are no sprinkler systems or utility cables. We cannot see what is under the surface and take no responsibility for any damages to subsurface utilities and/or sprinkler system.
Yes! We are welcome to schedule a site visit to survey your space and answer any questions you may have. A fee of $70 will be charged but can be credited to your final cost once you book.
Yes, they do!
1-3 days per rental fee
Up to 100 miles radius from our Houston location.
Yes. We ask that the customers have the proper vehicle (large SUVs, open bed trucks, box trucks etc) and transport equipment at pickup.
Yes, however, there is an additional fee for specific time deliveries and pick-ups.
A replacement fee will be charged.
After hours fees. Any delivery or pick up needed after 5p.m is subject to after hour fees.
Yes you can make changes to your order.
Increasing your rental order is based on availability and order reduction more than 25% of the rentals on the signed agreement is subject to penalties.
No, as long as there isn’t heavy dirt on it.
We deliver in rain or sunshine. However, we can reschedule your event to any available date without penalty.
Our charges are the same for 1-7 days. Longer than 7 days will be priced at a discounted rate.